Relax in Comfort’s Terms & Conditions:
Our 30-Day Price Match Promise & Guarantee
Buy today with confidence! Our 30-Day Price Match Promise means that you know that you’re receiving the best possible price on your purchase. For up to 30 days from the date of your purchase, if you find a lower advertised price for exactly the same item (brand, model number, upholstery) sold by any other authorized dealer of the identical item you purchased from us, or if we advertise a reduced price for the same item, simply present the current advertisement to us, and we will credit you the difference. It is that simple. We believe in our prices, and we believe in being fair to you. When presenting a qualified competing ad, please note that we will take into account any shipping and/or set up fees, warranty costs, financing terms & promotional gifts we may have included that a competitor does not include. Our Price Match Promise excludes floor samples, open box goods, special orders, clearance goods, “As-Is” items, going-out-of-business sales, and any offer from any business or individual not authorized to represent a specific product.
Important Legal Information
This website is owned and provided by Relax in Comfort®. Please understand that all services provided by Relax in Comfort® through this website, including the sale of any products, are provided subject to the following terms and conditions. BY USING THIS WEBSITE, WHETHER BY PURCHASING ANY PRODUCTS FROM OUR WEBSITE, PURCHASING PRODUCTS OVER THE PHONE, OR BY DOWNLOADING ANY INFORMATION OR MATERIALS FROM THE SITE OR OTHERWISE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS AND AGREE THAT YOU WILL BE BOUND BY AND SUBJECT TO THESE TERMS AND CONDITIONS. In the event of a violation of any of these terms and conditions, Relax in Comfort® reserves the right to deny future access to the website and to seek all remedies available at law and in equity. By ordering over the phone, directly through our website you agree to the following terms and conditions.
Product Sales and Orders
All mattress, power base & chair orders include basic “contactless” free shipping. Some minor assembly is often required. Full premium In-Home Setup & Delivery is available at an additional cost upon request.
Sales tax is collected only for Florida delivery addresses based on the county where delivery is completed.
If you choose to pay with a credit card it will be charged at time of order unless order is pending payment. Relax In Comfort® is not responsible for any error created by you if you decide to place an order online without the assistance of a Wellness Specialist. Any and all errors will be researched and resolved as they occur. Relax In Comfort® is not responsible for any delays related to order deliveries caused by weather conditions, pandemics, other acts of God, or related issues. Relax In Comfort® is not held responsible for any issues regarding color variations of the delivered items and online pictures. If for any reason, you decide to cancel your order, you must notify Relax In Comfort®, within 24 hours from the Time and Date of Purchase. Example: The order is placed on Jan 1st, 2020 at 2:00 PM Eastern. You have the right to cancel your order until Jan 2nd, 2020 at 2:00 PM Eastern. If you cancel your order after 24 hours and the order has not yet shipped, you will be entitled to a refund minus a 25% restocking fee. If you cancel your order after 24 hours and the order has already shipped, you will be entitled to a refund minus a 25% restocking fee and all shipping fees associated with your order.
Promotions and Offers
Price adjustments to special promotions and offers that include but are not limited to promo codes, sale end dates, financing promotions, closeout sales, etc. may only be honored within 7 calendar days from date order is placed. Promotional offers cannot be combined. Limit one promo code per order.
Financing
You agree to the order you placed through www.relaxincomfort.com and/or over the phone when selecting “financing” as your method of payment. Your sale price and financing terms are agreed to prior to placing your order either through our website and/or over the phone. If you have concerns prior to placing a financing order, we ask that you do not place an order until you absolutely understand and consent to our financing terms and sale price.
Once your order is placed you agree to the sale price as well as the financing option selected when placing your order. Your requested financing option will be added to your order at the time the order is placed, this is to avoid confusion with your order’s sale price and financing offer. Promotional offers cannot be combined, the sale price offered is a cash only promotion where-as the financing price is a separate promotion.
If your financing is approved, your order will be confirmed and awaiting fulfillment, just as long as your information, proof of identification and financing application approval match up. Any special offers and/or promotions will be defined when the order is placed and are subject to the terms and conditions of this website. These terms will be on your original invoice that you will receive at the time your order is placed. We will not and do not “change” any terms when, and after, an order is placed either through our website and/or over the phone, the terms of your order are unchangeable once your order is placed, unless approved and authorized by a manager in writing to you. By completing the application for financing, you are agreeing to all financing terms, sale prices, regards to your original order and the terms and conditions listed on the www.relaxincomfort.com website.
Pre-Qualification powered by Synchrony. A prequalification check does not affect your credit score; however, if you accept an offer to apply, it may affect your credit score.
Delivery
All mattresses, power bed systems & chairs will be shipped within agreed upon terms. All details of delivery must be added to the order. We strongly urge you to inspect your delivery upon receipt. Relax In Comfort ® is not responsible for any shipping damage or issues with the purchased product. In the rare event your order is damaged due to shipping we will follow standard procedures for filing a claim with the delivery company, order delivery research and determine an appropriate resolution for all parties.
Your order will be generally shipped standard freight truck. It will generally take between 3-4 weeks to be delivered. If you order In-Home Setup services there will be an additional 5 to 7 business days for delivery and setup of your order. During a pandemic or storm event or other unknown disturbances additional delays may be encountered.
Shipping
Tracking information will be made available to you upon shipment of your order. You will be emailed your tracking numbers within a few days after your order has shipped. A $1,500 handling fee is added to order shipments delivered to Hawaii & Alaska to cover the increased cost of shipping. There may be additional charges due to the size and weight of your order if you reside in Hawaii or Alaska. Shipping of adjustable bed bases to Hawaii & Alaska require special rates, please contact us to get a quote. *If you live in the 48 states and you purchase an adjustable bed, it will be shipped standard freight truck. It will take between 3-4 weeks to be delivered. If you order In-Home Setup services there will be an additional 3 to 5 days for delivery and setup of your adjustable bed base.
Damaged Freight Delivery Shipments
If you think that your product has been damaged during shipment you must open the boxes and fully inspect the product before you accept delivery. Any signs of damage must be fully documented, we recommend taking photos if you can during the delivery process if there is any damage to your order.
Note: Bulging and discoloration of boxes is normal wear and tear from shipping your order across the country.
If there are puncture holes, rips, tears or signs that a box has been opened you must fully inspect the product for any possible damage. It is completely OK to have the freight company wait for you to inspect the product. If there is any damage, you must have the freight company document the damage. If there is any damage, you (or the freight company) must take a photograph of the damage. Photographs of the damage are required in order to process your claim for a free product replacement. After you have documented the damage please call our Customer Service Department immediately. if we are not available, please email us at care@relaxincomfort.com be sure to include your order number within the subject line. We will then communicate directly with the freight company to arrange to have the product removed from your home and replaced.
Note: If your order is a multi-box shipment you can sign for the product that is not damaged and we can file a claim for the product that is damaged. If you did in-fact receive damaged product(s) from shipping, you must allow us to replace and reship the product. There will be no additional charges to you if your product was damaged during delivery and you followed the above instructions.
If there is no damage to your product and you still choose to refuse your order without notifying us first and/or taking photographs to document the damage you will incur freight charges both ways plus 25% product return shipping fee. Your refund will not process until the product(s) have been received back to our warehouse and properly inspected. This process is estimated between 45-60 days.
Cancelled Order
If for any reason, you decide to cancel their order, you must notify Relax in Comfort®, within 24 hours from the Time and Date of Purchase. Example: The order is placed on Jan 1st, 2020 at 2:00 PM Eastern. You have the right to cancel your order until Jan 2nd, 2020 at 2:00 PM Eastern.
If you cancel your order after 24 hours and the order has not yet shipped, you will be entitled to a refund minus a 25% restocking fee. If you cancel your order after 24 hours and the order has already shipped, you will be entitled to a refund minus a 25% restocking fee and all shipping fees associated with your order.
Mattress and Accessory orders are confirmed by us within 24 hours of when your order was placed, if you wish to cancel, please email us at info@relaxincomfort.com. If you cancel your order after the 24-hour time frame, your order will be subject to the 25% restocking/cancellation fee.
Refused Shipments
If you choose to refuse the shipment of any or all of your products including but not limited to mattress, bases, adjustable bed bases and accessories you will incur freight charges both ways and a 25% restocking fee will apply to your order. Refund minus freight charges both ways and 25% restocking fee will be issued within 30-45 days after date of order placed.
Adjustable Smart Bed Mattress 120 Night Comfort Enhancement:
In the event that your smart bed mattress does not meet your comfort needs, your smart bed mattress has a 120-Night Comfort Enhancement. When you decide to purchase a smart adjustable bed from Relax In Comfort ®, we will do our utmost to help you get the deep restful sleep you deserve. Remember that your smart bed offers 45 comfort adjustments from ultra soft to ultra firm support, and everything in-between. There Is no more compromise between sleep partners. You will have the option to swap out your comfort layer to a firmer or softer layer at a nominal charge under the factory terms & conditions found at personalcomfortbed.com. *Your 120 days begins on the date you receive your mattress.
LIMIT ONE 120 NIGHT COMFORT ENHANCEMENT OFFER PER HOUSEHOLD.
PLEASE NOTE YOU MUST SLEEP ON YOUR MATTRESS FOR 45 NIGHTS TO QUALIFY.
Tempur-Pedic & Stearns & Foster mattresses have a 90-day comfort exchange for another mattress model of equal or greater value. The difference due, if any, and the exchange fee must be paid within the 90-day period following delivery to qualify. See store for complete program details. (Power bases, pillows, foundations and all accessories excluded & returned mattress must be in like new condition)
ACCESSORIES, FOUNDATIONS, POWER BASES, METAL BED FRAMES, FURNITURE, BRACKETS, and BEDDING (SHEETS, PROTECTORS, PADS, ETC.) ARE NOT RETURNABLE FOR ANY REASON BUT ARE COVERED BY THE MANUFACTURER’S WARRANTY.
Trademarks, Copyright, etc.
This Website is owned and operated by Relax in Comfort®. The material included herein, including without limitation all content, text, graphics, artwork, photographs, site design, logos, icons, images, audio or video clips, code, scripts and software (collectively, the “Materials”), is the property of Relax in Comfort® and/or its content suppliers and is protected by the trademark, copyright and other intellectual property laws of the United States and other countries. The selection, arrangement, and compilation of all the foregoing in the manner depicted is also the property of Relax in Comfort® and is protected by said laws. ALL RIGHTS ARE EXPRESSLY RESERVED. No right, title or interest in and to the materials is conveyed or granted to you. You may not copy, reproduce, republish, transmit, disseminate, distribute, display, post, modify, create derivative works from, sell, license or otherwise use or exploit in any way whatsoever any materials or other content from this website without the prior written consent of Relax In Comfort ®. Without in any way limiting the foregoing, you agree not to use the website or any materials for any commercial or competitive purposes or for any other purposes which may be harmful or detrimental to Relax in Comfort® or its business.
Relax in Comfort® retains all rights to its trademarks, trade names, brand names, trade dress and other such intellectual property, including without limitation to include Relax in Comfort®. These trademarks, together with all associated service marks, slogans and other Relax in Comfort® product names, graphics, logos, service names and custom icons are included within the intellectual property of Relax in Comfort® and all rights thereto are expressly reserved. Any other trademarks that appear on this site and are not owned by Relax in Comfort® are the property of their respective owners.
No affiliation exists between Relax in Comfort® and Select Comfort® or Sleep Number Bed® and the other brand trademark owners listed on this site. No product belonging to the brand trademark owners listed on this site is sold on this site. Any reference to a brand trademark is for information and consumer comparison purposes only. Trademarks listed on this site are registered trademarks of their respective owners.
By providing your email and/or phone number, you authorize Relax in Comfort to send emails and/or text messages regarding your delivery, offers & other information, using automated technology to the number and/or email you provided. Message/data rates apply. You agree and understand that your images and/or videos may be edited, copied, exhibited, published or distributed and waive the right to inspect or approve the finished product wherein my likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of my images or recordings.
Therapeutic Massage Chairs
A power surge strip is highly recommended to protect against power surges. Gradually increase the duration and intensity of your massage session over time. Use all supplied padding until you become accustomed to your session. Limit your sessions to 15 min during your orientation period. Due to the additional environmental noises in a retail setting, which may lessen your awareness of the chairs operating noises, your therapeutic massage chair may seem louder in the solitude of your home than in our showroom. Factory extended protection plans are available for $500, when purchased at the time of sale. Please ask for details if interested. MASSAGE CHAIR SALES ARE FINAL once sales order is placed – no returns or exchanges.
Metatags, Hidden Text, Linking or Framing
Linking to this website, or any page or portion thereof, without the prior written consent of Relax in Comfort® is expressly prohibited. Likewise, framing, in-line linking or other methods of association of the Relax in Comfort ® Website or its materials with any other site, advertisement, link or other information or materials not originating from this website is expressly prohibited.
Subject to Change
Relax in Comfort® reserves the right to make changes or modifications to this website or to any of the terms, conditions, disclaimers and policies referenced herein, and to add or remove any portion of the site, including any portion of these terms and conditions, at any time, in its sole discretion and without notice. Errors will be corrected where discovered and Relax in Comfort® reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, whether such error is on this website or any print or other advertisement relating to these products and services. All such changes shall be effective immediately upon posting. You should review these terms and conditions frequently, as your use of the website following any changes to these terms and conditions shall constitute your acceptance of and agreement to be bound by the revised terms and conditions whether or not you have actually reviewed them. Relax in Comfort® may in its sole discretion terminate, suspend, or discontinue any aspect of the website, including the availability of any features or products, at any time and without notice or liability. Relax in Comfort ® may also restrict your access to all or any portion of the website without notice or liability.
Products and Prices
Without limiting the generality of the foregoing section (subject to change), the price and availability of any products contained or referenced on this website is subject to change at any time and without notice. As noted elsewhere herein, Relax in Comfort® is not responsible for any typographical errors, which specifically includes those relating to the price or size of an item.
All prices displayed on this site apply only to the products and services available on the website and may not necessarily reflect the prices of such products or services, or similar items, available through our retail stores, catalogs or otherwise. Prices are at all times subject to availability, and nothing herein shall constitute an “offer to sell.” We at all times reserve the right to limit the quantity of any item sold or to refuse a requested order altogether. Without limiting the generality of the foregoing, we specifically reserve the right to refuse to sell to any person or entity known or believed by us to be a reseller of our products. The receipt of an e-mail confirmation of your order is simply an acknowledgement that we have received your requested order and does not constitute an offer to sell.
Applicable Law
This website is created, controlled, and maintained by Relax in Comfort® in the State of Florida. Accordingly, the laws of the State of Florida shall in all events govern any disputes relating to this Website, including those relating to any transaction conducted hereon, and shall likewise govern the terms, conditions, disclaimers, policies and notices contained herein, all without giving effect to any conflict of laws principles. Relax In Comfort ® makes no representations as to the compliance of the website or its terms and conditions with any applicable law. If you choose to access the website from outside of the United States you do so at your own risk and are responsible for compliance with all applicable laws. You may not use the website in violation of U.S. export laws.
By using this website, including by virtue of purchasing products hereon, you agree to submit to the jurisdiction of the State of Florida and agree that it shall serve as the sole and exclusive venue for any disputes relating to this website. Any claim or cause of action brought by you with respect to matters related to the website, including these terms and conditions, must be brought in a state or federal court located in the State of Florida and must be commenced no later than one year after the claim arises.
If any provision of these terms and conditions is deemed to be void, unlawful or unenforceable for any reason, all other provisions contained herein shall remain in full force and effect. These terms and conditions constitute the entire agreement between the parties as to matters relating to this website and may only be modified by a writing signed by both parties.
Third Party Sites
As a convenience to you, and for informational purposes only, Relax in Comfort® may from time to time provide links to websites operated by other entities unrelated to Relax in Comfort®. If you use any such link, you acknowledge that you will be leaving this website to visit another. If you decide to visit any linked site, you do so at your own risk. Relax in Comfort® expressly disclaims any responsibility, liability, warranty or representation regarding any linked site or the information, materials, content, products, or services contained in or provided by such site. Moreover, providing such a link in no way implies that Relax in Comfort® endorses or adopts any information, articles, products, services, or other materials appearing on or provided by the linked site, and Relax in Comfort® expressly disclaims any such endorsement.
Disclaimer of Warranties
THIS WEBSITE AND THE MATERIALS, CONTENT AND PRODUCTS PROVIDED HEREIN ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. RELAX IN COMFORT MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE WHATSOEVER, EITHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE CONTENT, MATERIALS, PRODUCTS AND SERVICES PROVIDED HEREIN, AND EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT ALLOWED BY LAW ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON INFRINGEMENT OR ANY WARRANTY OR REPRESENTATION THAT THE OPERATIONS AND FUNCTIONS OF THIS SITE SHALL BE UNINTERRUPTED OR ERROR FREE OR THAT ANY DEFECTS WILL BE CORRECTED.
Where applicable law does not allow the exclusion of implied warranties, the foregoing exclusions may not apply to you.
Without limiting the generality of the foregoing, this website and the materials contained herein may contain inaccuracies and typographical errors. Relax in Comfort® does not warrant the accuracy or the completeness of the materials or the reliability of any advice, opinion, statement, or other information displayed or distributed through this website. Any reliance on any of the foregoing shall be at your sole risk.
Disclaimer of Liability
IN NO EVENT SHALL RELAX IN COMFORT, OR ANY OF ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, DISTRIBUTORS, AFFILIATES, SUBSIDIARIES, AGENTS OR REPRESENTATIVES, BE IN ANY WAY LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES, OR ANY OTHER DAMAGES WHATSOEVER, ARISING FROM OR RELATING TO THE USE OF OR INABILITY TO USE THIS SITE OR THE CONTENT, MATERIALS AND FUNCTIONS THEREOF, OR OF ANY LINKED WEBSITE, OR OTHERWISE RELATING HERETO, REGARDLESS OF WHETHER THE SAME ARE FORESEEABLE OR IF RELAX IN COMFORT WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Promotional Disclaimers
Massage Chair White Glove Installation
We offer White Glove Installation for $599 for most chairs (GTS9 $1,350) and all other models $899 to Florida.
“Standard Delivery” is curbside drop off only where the chair is placed on the first dry area of your property closest to the curb. Then you are responsible for carrying your chair into your house and assembling it. With the White Glove Installation upgrade, our agents will deliver your chair to exactly the place in your home that you want it, unpack it, fully assemble it, and remove all the packaging materials. All you need to do is sit back and relax.
Free Extended Warranty
IF IN CURRENT PROMOTION: We’re confident in the quality of our products, and we want you to be just as confident in your purchase. That’s why we’re offering a Free Extended Warranty (normally $450-$650) on top of the standard manufacturer’s warranty.
Last updated 1/24/2024